Shipping policy

Shipping, Delivery & Supply

Our preferred freight and logistics carrier delivers to every major Australian city. Orders over four cartons will require rate confirmation by Billy Fresh prior to order acceptance. Please submit any freight related enquiries to sales@billyfresh.com.

While every effort is made to ensure that purchased products are delivered to our customers as soon as possible, national delivery can take up to seven working days from the date of purchase. All consignment rates include automatic freight cover for the purchased product from time of dispatch to delivery.

The customer is deemed to have accepted delivery of the purchased product once the freight carrier has notified Billy Fresh of consignment delivery to the premises stipulated on the invoice. Should the customer choose another carrier other than that preferred by Billy Fresh, the difference in cost will be charged to the customer.

Delivery times quoted are estimates only. Billy Fresh accepts no liability for delayed delivery of any product.

Subject to law, Billy Fresh at its discretion may refuse to supply the customer with any purchased product.

Due to varying international freight rates any purchase requiring international delivery will require rate confirmation by Billy Fresh prior to order acceptance. Please submit any international freight related enquiries to sales@billyfresh.com.