Yes, we deliver to all mainland Australian states and Tasmania. If you're on a smaller island, just get in touch before you order and we'll sort something out.

We don't deliver to PO Boxes, so make sure you provide a residential or business address at checkout.

Shipping is calculated based on your location and the products you're ordering. You can get an estimate on the product page or in your cart by entering your postcode. Final shipping costs are confirmed at checkout once you've entered your delivery address.

Once your order is placed and paid, we'll get it dispatched and on its way. Estimated delivery times from dispatch:

• VIC: 3–4 working days
• NSW: 6–10 working days
• QLD: 7–12 working days
• SA: 5–7 working days
• WA: 9–12 working days
• ACT: 4–6 working days
• NT: 9–12 working days
• TAS: 9–12 working days

Deliveries are made between 9am and 5pm on your nominated business day. The courier will deliver to your front door or driveway (ground floor only) and will need a hand unloading. If you've got a multi-story building, delivery goes to the ground floor loading dock.

Contact us as soon as you can and send through some photos of the damage to sales@billyfresh.com. We'll arrange a replacement and cover the shipping costs both ways. Please get in touch within 3 days of receiving the item so we can sort it out quickly.

Most of our products are in stock and ready to go. If something's sold out, you can still place an order and we'll put it on backorder. We'll be in touch as soon as it's back in the warehouse to arrange delivery or pickup.

We accept Visa, Mastercard, PayPal, Zip Pay and Afterpay. All orders need to be paid in full before we can dispatch.

Yes, Afterpay is available for online orders between $0 and $1,000. You pay in four equal fortnightly instalments with no interest if you pay on time. A valid Afterpay account is required.

Yes to both. We can hold items for two weeks with a 10% deposit. If you need them held longer, there's an initial $50 storage fee followed by $10 per week after that. Everything needs to be paid in full before we can dispatch.

If you're not happy with your purchase, you can return it within 30 days of arrival for a full refund. Items need to be in their original packaging and in a condition we can resell. Get in touch at sales@billyfresh.com to request a return authorisation first - please don't book your own shipping. The cost of shipping both ways will be deducted from your refund, unless the item arrived damaged or we sent the wrong product. Read the policy here.

Yes, you'll get an Australian tax invoice by email after your order is confirmed. If you lose it, just email us and we'll send another one through.